FAQ

What types of skincare products do you offer?

Fitnatura provides a curated selection of high-quality skincare and personal care products. Our offerings include innovative solutions such as the Azelaic Acid Repair Cream, designed for effective facial care, and the Blackhead Remover Gold Facial Mask, which focuses on deep cleansing and rejuvenation.

How do your products promote skin health?

Our products are formulated with premium ingredients that are scientifically proven to enhance skin health. For instance, Azelaic Acid is known for its anti-inflammatory properties and ability to reduce acne and rosacea, while our masks contain ingredients that help to unclog pores and improve skin texture.

Are your products suitable for all skin types?

Many of our products are designed to be suitable for a variety of skin types. However, individual reactions may vary. It is advisable to conduct a patch test before full application, especially for those with sensitive skin or specific skin conditions.

What is your return policy for skincare products?

We have a 30-day return policy for our products. However, due to the nature of personal care goods, we cannot accept returns on opened or used items. To initiate a return, please contact us with your proof of purchase within the specified timeframe.

How can I contact customer service for further inquiries?

You can reach our customer service team by emailing us at florashop@outlook.com. We are committed to addressing your questions and concerns promptly and professionally.

Do you offer international shipping?

Yes, we offer international shipping options. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more detailed information regarding international orders.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it efficiently, ensuring customer satisfaction.

Are your products tested on animals?

Fitnatura is committed to ethical practices and does not test any of our products on animals. We prioritize cruelty-free formulations and ensure that our ingredients are sourced responsibly.